Frequently Asked Questions
Have questions? You're in the right place. Explore answers to our most frequently asked questions about our products, spa services, women's wellness collections, orders, and policies. We're here to help you make confident choices on your wellness journey.
Products & Ingredients
Are Modern ScentOlogy products handmade?
Yes. All Modern ScentOlogy products are handcrafted in small batches to ensure freshness, quality, and ingredient integrity.
Are your products clean and natural?
We prioritize clean, intentional ingredients including botanical oils, plant extracts, herbal infusions, and nutrient-rich butters. Our formulas are free from harsh sulfates, unnecessary fillers, and overly aggressive ingredients that can disrupt the skin barrier.
Are your products suitable for sensitive skin?
Many Modern ScentOlogy products are specifically formulated for sensitive, reactive, eczema-prone, and mature skin. We always recommend performing a patch test before first use.
What is the Modern ScentOlogy Promise?
We stand behind every product and service we offer. If you're not completely satisfied with your purchase or experience, contact us and we'll work with you to find a solution. Your satisfaction, comfort, and confidence are our priority.
Spa Services
What is the HydraDerma Experience?
The HydraDerma Experience is a multi-step facial treatment designed to deeply cleanse, exfoliate, hydrate, and rejuvenate the skin while addressing concerns such as congestion, dehydration, uneven texture, and dullness.
Which facial is right for me?
During your consultation, we assess your skin type, concerns, and goals to recommend the treatment best suited for your needs. Whether your focus is hydration, hyperpigmentation, anti-aging, acne care, or relaxation, we'll create a personalized treatment plan.
Do you offer concierge or mobile facial services?
Yes. We offer luxury concierge facial services in select areas including Katy, Richmond, Aliana, Houston, and surrounding communities. Travel fees may apply based on location.
Do you offer spa memberships?
Yes. Our Wellness Memberships provide exclusive savings, monthly treatments, member-only perks, and priority booking for clients committed to maintaining healthy, radiant skin year-round.
Womens Wellness
What is the VCare System?
The VCare System is our intimate wellness collection designed for external feminine care. The collection supports hydration, comfort, odor control, pH-friendly care, and skin appearance during all stages of womanhood.
Are VCare products safe during menopause?
Yes. VCare products were developed with hormonal changes in mind and are especially beneficial for women experiencing menopause-related dryness, discomfort, and skin sensitivity.
Can VCare products be used postpartum?
Many clients use VCare products as part of their postpartum self-care routine. However, we recommend consulting your healthcare provider before introducing any new products after childbirth.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 2–4 business days. Shipping times vary based on carrier, destination, and seasonal demand.
What is your return policy?
Due to the nature of our handcrafted skincare, hair care, and intimate wellness products, we do not accept returns or exchanges on opened or used items. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we'll be happy to assist with a resolution.
Do you offer gift cards?
Yes. Modern ScentOlogy Digital Gift Cards are available and make the perfect gift for birthdays, holidays, special occasions, or anyone who deserves a little self-care. Gift cards are delivered electronically and can be used toward products, spa services, and memberships.
Can gift cards be used for spa services?
Yes. Modern ScentOlogy Gift Cards may be redeemed toward eligible products, facial treatments, memberships, and wellness services unless otherwise specified. Gift cards are non-refundable and cannot be exchanged for cash.
Still Have Questions?
We're here to help.
If you have questions about products, treatments, memberships, or placing an order, please visit our Contact page or reach out to our customer care team. We look forward to supporting your wellness journey.